The Grooming Lounge Terms and Conditions

the grooming lounge


Clients must disclose any previous aggressive behaviour exhibited by their pet. Depending on the severity of the behaviours, we may be required to use a muzzle to perform grooming services and to ensure the safety of our groomer.
For the benefit of both the pet and groomer, if your pet is showing signs of extreme stress, we will not continue working or may skip stressful procedures eg nail trim. If your pet is very nervous and grooming is a traumatic experience for them, we may refer you to speak to one of our veterinarians to discuss the use of sedatives. This will ensure a much more pleasant trip to the groomer for your pet.

Matted Hair Removal

While we are extremely careful and skilled when grooming pets with excessively matted coats, there is a risk of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Removal of the matting may also reveal skin irritations caused by moisture trapped near the pet’s skin allowing bacterial growth.
The after effects of mat removal procedures can include itchiness, skin redness, self inflicted irritations or abrasions, so we will use a special veterinary formulated shampoo to help ease the irritation for your pet. There will be an additional charge for this service, depending on the severity, because of the extra time required to slowly and carefully remove your pet’s mats. Please also be aware that your pet’s hair may require a shorter haircut.
As the owner, you are responsible for the condition of your pet’s coat and may not hold us responsible in the event of nicks or cuts which can sometimes occur during mat removal. Please have your pet regularly groomed by us to avoid severe matting in the first place.